FAQ

Have a question?
Find answers of frequently asked questions below.


1. What is Cellmefree.com?

Cellmefree.com is a price comparison website where you can find the best offers for used cell phones or tablets. We work with a large network of professional trusted buyers based on their ability to pay top dollar for your cell phone or tablet and provide the best service. We bring you all of the most reputable buyers of used phones and tablets onto one platform, so that you can find the best offers for your electronics in seconds.

On the other hand, Cellmefree helps you to buy high-quality used devices for the best price.


2. What kind of electronics can I sell?

You can sell your cell phone or your tablet among thousands of devices.
Please note that we do not accept devices that have been reported lost or stolen.


3. How do I sell my cell phone or tablet on Cellmefree.com?

Selling your device is super easy. You just need to follow the 3 steps below:
  1. Get an immediate offer by searching your model of cell phone or tablet
  2. Choose your buyer and ship your device for free
  3. Get paid
You can find more information by going to our How It Works page.


4. How do I find out how much my phone or tablet are worth?

Simply type in your handset model in the search engine or select your category. 
Once your model is found, Cellmefree returns you an instant value from the best professional buyers. 
Then you just need to select your favorite offer based on the best price or by the service details and follow the next step.


5. How do I find out what model my device is?

Finding your handset model can sometimes be complex. 
It's important to make sure you know the exact model of your device so your buyer can issue your payment quickly after inspecting it. 

On most handsets the model is normally printed on the product label which can be found on the back of the handset. 
Otherwise, simply find the brand of your phone below and follow the steps to locate your model:
 
Apple iPhone
If you're selling an iPhone, you just need to know the Serie (3GS, 4, 4S, 5, 5C, 5S) and the Capacity (8GB, 16GB, 32GB, 64GB).
 
Android Phones (Samsung, Motorola)
  1. Click the Menu button and select System Settings
  2. Scroll down through the list toward the bottom
  3. Tap About Phone
  4. Find your model name and number in the list

Nokia Lumia
  1. Go to Settings
  2. Tap About
  3. Your model name and number will be displayed in the Phone Information Section
 
HTC, LG and older Nokia phones
  1. Remove the back cover
  2. Remove the battery
  3. Your model number will be printed on the inside of the phone, usually on a white label 

BlackBerry 10
  1. Tap Settings
  2. Tap About
  3. The model information will be displayed


6. Can I sell my broken device?

Yes. Cellmefree compare the prices for both working and broken devices so you can sell your broken Cell phone or tablet. Once you selected your phone or tablet, Cellmefree displays the offers from all the buyers. If your device is broken, click on the “Broken” button at the top of the price comparison table to get the corresponding price.


7. Do you accept unlocked / jailbroken devices

Yes, we accept unlocked and jailbroken devices. Moreover, an unlocked cell phone has often a better value so you can earn extra cash.
Good tip: If your phone comes from your carrier and that you are contract-free from now on, you are allowed to unlock your phone. It is very easy and you have a lot to win. Just ask your carrier the way to process.


8. How do I unlock my AT&T cellphone?

Go to the AT&T Device Unlock website.
Review the requirements, then click the checkbox and agree button at the bottom to confirm.
Submit the form with the necessary information.


9. What if my phone is Network locked?

We accept Network locked phones. Once you find your model on the website, select the carrier of your mobile phone. You will get the appropriate offer regarding your phone’s Network.


10. How do I send my device?

You going to receive a free-shipping kit.
Put the phone inside the envelop and close it safely.


11. How do I prepare my item for shipping?

To ensure the fastest possible processing and payment for your device, please review the checklist below before sending your device:

- Make sure you have turned off any password protection or screen lock on your device so we can test it.
- Backup your photos and files. Then clear your personal data from the device.
- Turn off device tracking  (i.e. Find my iPhone). This feature can lock the phone to your account.  For Apple devices (iPhone or iPad), turn off Find my iPhone in the “iCloud” settings menu.
- Keep the SIM card and the accessories: battery charger, headphones…


12. What happens after I send my device ?

Once we received you cell phone or tablet, some experts will inspect it to be sure that it fits with what you declared online. Then, you will receive a confirmation email to inform you that your payment is being issued.


13. How to deactivate “Find my iPhone” before shipping it?

- Locate and tap the “Settings” icon on the home screen.
- Tap “iCloud” in the settings menu.
- If “Find my iPhone” is ON, tap the slider to turn it OFF.


14. What payment methods do you offer?

Our methods of payment are Checks and PayPal. 


15. How long does it take to get paid?

Your payment will be send a few days after your device has been received and inspected. Usually it is faster if you choose Paypal because there is no mailing period.


16. When does my offer expire?

The value of electronics typically declines pretty quickly over time so we can only honor your offer for 30 days, we will inspect it and let you know the current offer value. If you are not happy with the revised offer, you will have the opportunity to request that the item is returned to you.


For more tips, visit our blog
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